Client Service Specialist

Atomyze LLC – Digital Tokenization Platform

We are looking for an experienced Client Service Specialist who will provide best in class support to our institutional clients on our innovative blockchain based commodities tokenization platform.

The Client Service Specialist will be a member of the Client Services team and report to the Director of Client Services. Our Platform will bring new access to the investment and trading communities through tokenization, modernizing the commodities marketplace. The ideal candidate will be responsible for providing expert support and resolution to client issues in an accurate, complete, and timely manner. This is an incredible opportunity to join the impressive team at our fully funded, innovative, early-stage fintech that will digitize and modernize real-world assets.

Responsibilities

Deliver exceptional institutional level customer service, resulting in top level response and results
Manage client inquiries in a timely manner and provide expert product support
Deliver expeditious and exemplary resolutions for clients, driving high satisfaction
Be responsible for issue escalations and work with internal teams to achieve swift resolution
Collaborate with sales and business development, engineering, and product teams, ensuring best-in-class customer service and client onboarding
Engage with internal teams to deliver continuous process and service delivery improvements that drive client success and value
Develop and expand knowledge base and documentation that will continually improve the overall customer experience
Work with the Director of Client Services and the Operations team to develop a premier institutional customer support and service platform plan for a 24/7 operations department

Qualifications

4+ years’ experience in institutional customer service and support
Hands on experience with electronic trading platform or exchange customer support
Direct knowledge of commodities trading or exchange operations
High degree of empathy for customer’s needs with a focus on customer satisfaction
Strong disposition towards working in a collaborative environment
Effective problem-solving skills and solution-oriented mindset
Results driven, organized, with strong coordination skills
Adept communication skills with the ability to articulate clearly, effectively, and professionally
Knowledge of Zendesk customer support management system helpful
Background in the FinTech industry desirable

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ATOMYZE LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. ATOMYZE LLC’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

NMLS ID # 1994147

Client Service Specialist

Responsibilities

Qualifications

Apply Now

Personal Information

Resume

Terms