Client Service Specialist

Greenwich, CT
Full-time

Atomyze LLC – Digital Tokenization Platform 

We are looking for an experienced Client Service Specialist who will provide best in class support to our institutional clients on our innovative blockchain based commodities tokenization platform.  

The Client Service Specialist will be a member of the Client Services team and report to the Director of Client Services. Our Platform will bring new access to the investment and trading communities through tokenization, modernizing the commodities marketplace.  The ideal candidate will be responsible for providing expert support and resolution to client issues in an accurate, complete, and timely manner. This is an incredible opportunity to join the impressive team at our fully funded, innovative, early-stage fintech that will digitize and modernize real-world assets.  

Responsibilities

  • Deliver exceptional institutional level customer service, resulting in top level response and results
  • Manage client inquiries in a timely manner and provide expert product support 
  • Deliver expeditious and exemplary resolutions for clients, driving high satisfaction
  • Be responsible for issue escalations and work with internal teams to achieve swift resolution
  • Collaborate with sales and business development, engineering, and product teams, ensuring best-in-class customer service and client onboarding
  • Engage with internal teams to deliver continuous process and service delivery improvements that drive client success and value
  • Develop and expand knowledge base and documentation that will continually improve the overall customer experience
  • Work with the Director of Client Services and the Operations team to develop a premier institutional customer support and service platform plan for a 24/7 operations department

Qualifications

  • 4+ years’ experience in institutional customer service and support
  • Hands on experience with electronic trading platform or exchange customer support 
  • Direct knowledge of commodities trading or exchange operations 
  • High degree of empathy for customer’s needs with a focus on customer satisfaction
  • Strong disposition towards working in a collaborative environment
  • Effective problem-solving skills and solution-oriented mindset
  • Results driven, organized, with strong coordination skills
  • Adept communication skills with the ability to articulate clearly, effectively, and professionally
  • Knowledge of Zendesk customer support management system helpful
  • Background in the FinTech industry desirable  

Apply Now

  • Personal Information

  • MM slash DD slash YYYY
  • Resume

  • Allowed file types: pdf, doc, docx, rtf, txt
    Drop files here or
    Accepted file types: pdf, doc, docx, rtf, txt, html, ppt, pptx, Max. file size: 256 MB, Max. files: 5.
    • Terms

    • This field is for validation purposes and should be left unchanged.

    ATOMYZE LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. ATOMYZE LLC’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.